EGYTA Terms and Conditions

Client is:  EGYTA membership for translators and translation agencies also it could be translation clients.

I. Quality Commitment and Warranty

EGYTA is committed to providing for clients on-time, cost-efficient, high-quality translations. We strive for linguistic and subject-matter accuracy, correct grammar, and style, as well as for cultural competence. We do our best to deliver 100% flawless.

Clients Complaints - In order to be considered, any complaint about translations produced and delivered by EGYTA must have been communicated to EGYTA in writing within a period of eight weeks after the delivery date of the translation in question. Regardless of whether a complaint is justified or not, EGYTA shall have no obligation to consider any complaints that are submitted at a date later than eight weeks after delivery date or that are not submitted in writing. Email shall be considered "in writing". "Delivery" shall mean any transmission of the translation to the client via email, FTP site, mail, or carrier.

II. Confidentiality

If requested, EGYTA will sign a non-disclosure agreement in order to assure the confidentiality of the document(s) to be translated.

III. Delivery Commitment

We understand the importance of on-time delivery and shall put forth every reasonable effort to complete translations in a timely fashion and within the agreed-upon timeframe. However, EGYTA Translations shall not be considered in violation of its delivery promise if the client shortens the previously agreed turnaround time after EGYTA Translation received the client's written go-ahead.

IV. Sample Translations

For translation projects of 3,000 words and above, EGYTA will, upon request from client, provide a free sample translation, in order to give clients a perspective of the translation quality and style that we provide, prior to placing a binding order with EGYTA. Sample translations are typically 150 source words in length; however, EGYTA, reserves the right, at its sole discretion, to change the conditions under which a sample translation is granted, including the size of the sample. If EGYTA receives a translation order based on the sample translation it previously provided EGYTA will make every reasonable effort, without obligation, to use the same translator who produced the sample.

V. Liability

Under no circumstances shall EGYTA be held liable for direct, indirect, incidental, special, or consequential damages, harm, financial loss, loss of profits, or any other loss client may suffer, at any time and under any circumstances. The client implicitly acknowledges and accepts the provisions of this these Terms and Conditions by and when entering into a business relationship with EGYTA Client shall be deemed to have entered into business relationship with EGYTA from the point in time on when client issues a purchase order to EGYTA or issues a written go-ahead notice or in some other written form, to include emails, accepts EGYTA’s cost and turnaround time proposal and advises EGYTA to start the translation process ("go ahead").

VI. Copyright Infringement

Client agrees to be solely responsible for the use of our translations, including free sample translations. The client shall be solely responsible for abiding by all copyright laws in any or all countries of the world. EGYTA shall not be responsible for any infringements of copyright laws by clients. The client shall not hold EGYTA liable for copyright infringements through their use of our translation or through their use of any copyrighted material unbeknownst to us.

VII. Right to Refuse

EGYTA reserves the right to refuse any translation, including free sample translations without explanation. We will generally not perform a translation for which we are not qualified. We may not accept material that we consider objectionable or offensive.

VIII. Force Majeure

Notwithstanding any other provision of this Agreement to the contrary, EGYTA shall not be liable to the client for any failure to fulfill EGYTA obligations hereunder if such failure to fulfill EGYTA obligations is due to any Force Majeure such as but not limited to labor disputes, fire, flood, governmental or political action, acts of God, breakdown of communication networks, power outages, or any other causes beyond the reasonable control of EGYTA In the event of any such occurrence, the time period for EGYTA performance under this Agreement shall be correspondingly extended.

IX. Legal Disputes and Litigation

In the event of a legal dispute or litigation between EGYTA and any of its clients, client agrees by awarding an order to EGYTA and thereby accepting these present Term and Conditions that all venues shall be the District Court in the County of Egypt, Egypt Law shall apply. The parties also agree that the prevailing party in any such legal dispute and/or litigation shall be entitled to recover from the losing party all legal expenses, including but not limited to reasonable attorneys' fees.

X. Pricing, ordering, and payment methods

The price for your translation project is based on the specific needs, such as the languages, formatting, editing, legibility of the documents, etc. After the scope of the project has been established, we will submit a written proposal. Upon written acceptance of the submitted proposal by means of a purchase order or by written authorization to proceed by an authorized employee of the client, we will start work on your project.

XI. 100% Money Back Satisfaction

At EGYTA we truly believe that your experience with us should be a stress-free one that helps to deliver value for your organization. That is why we are happy to offer a 100% Money Back Satisfaction Guarantee for all our services. If you are unhappy with the service that we have provided for you, we will firstly make it our top priority to try and find a resolution that rectifies the issue. If you are still unhappy with our response to the issue, let us know and we will gladly give you a full refund for your project. This guarantee is made possible by our genuine belief that we offer the best language service in Egypt.

So contact us today to find out how partnering with EGYTA Language Services can remove the stress and pain associated with working in a language unfamiliar to you.

For more information don't hesitate to call us at : +2 (02) 2674-26-27

Last updated: 15 November 2011